At Meevia Nails, every press-on nail set is handmade with care. Because our products are personal-use beauty items and may be produced according to the customer’s selected size and shape, please review the following policy before placing an order.

Returns and Exchanges

For hygiene and safety reasons, we generally do not accept returns or exchanges for press-on nail sets when:

• You changed your mind after placing or receiving the order.
• You selected the wrong size, shape, length, color, or design.
• The product has been worn, applied, tested, altered, filed, trimmed, or otherwise used.
• The hygiene seal, packaging, or product container has been opened or damaged.
• The product was made or customized specifically for you.

Please carefully review your order details and use our Size Guide before completing your purchase.

Order Changes and Cancellations

Please contact us at support@meevianails.com within 12 hours after placing your order if you need to:

• Correct your shipping address.
• Change a size or shape selection.
• Request an order cancellation.

Because our nail artists may begin preparing handmade products shortly after an order is received, changes or cancellations are not guaranteed after the 12-hour period.

Once an order has entered production or has been shipped, it cannot normally be canceled.

Incorrect or Defective Items

Please inspect your order as soon as it arrives.

Contact us within 5 calendar days of delivery if:

• You received the wrong product.
• The product differs materially from the confirmed order.
• An item arrived defective.
• Pieces are missing from your order.
• The product was damaged before use.

Please include:

• Your order number.
• A clear description of the issue.
• Clear photographs or video showing the product, packaging, shipping label, and affected item.

Do not discard the product or packaging until our team has reviewed your request.

After reviewing the evidence, we may offer an appropriate solution, such as:

• A replacement item.
• Replacement nail pieces.
• Store credit.
• A partial refund.
• A full refund where appropriate.

The available resolution depends on the circumstances of the claim.

Incorrect Nail Size

Customers are responsible for choosing the correct nail size before ordering.

A set being too large or too small is not considered a product defect when the item was produced according to the size selected at checkout.

If you ordered the wrong size, please contact us. At our discretion, we may provide a one-time discount code toward a replacement order. Shipping charges and price differences may still apply.

Handmade Product Variations

Each Meevia Nails set is handmade. Minor differences may occur between products, including slight variations in:

• Color appearance.
• Pattern placement.
• Hand-painted details.
• Chrome, glitter, or cat-eye effects.
• Charm, pearl, gem, or decorative placement.
• Small differences between the product and website photography.

Screen settings and lighting can also affect how colors appear.

Reasonable handmade variations are not considered defects.

Custom and Personalized Orders

Custom-made and personalized products are final sale unless they arrive damaged, defective, or materially different from the design approved by the customer.

Once a custom design has been approved and production has started, it may not be changed or canceled.

Sale Items and Gift Cards

Gift cards are non-refundable.

Final-sale items are not eligible for return unless they arrive damaged, defective, or incorrect.

Promotional discounts cannot normally be applied retroactively to orders placed before a promotion begins.

Unauthorized Returns

Do not mail a product back without contacting us and receiving return instructions.

Unauthorized returns may be refused and may not qualify for a refund.

Refund Processing

When a refund is approved, it will be issued to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the mistake was caused by Meevia Nails.

EU and UK Consumer Rights

Customers located in jurisdictions that provide mandatory consumer cancellation or withdrawal rights may have additional legal rights.

However, certain products may be excluded from cancellation or return rights, including:

• Products made to the customer’s specifications.
• Personalized products.
• Sealed hygiene goods after the seal has been opened.
• Products that have been used or altered.

Nothing in this policy limits rights that cannot legally be excluded.

Contact Us

For questions or claims, contact:

Meevia Nails
Email: support@meevianails.com